Refund policy

Moolalah Hair Extensions LLC – Shipping & Return Policy

Last Updated: November 12, 2024

This Shipping & Return Policy outlines the shipping, return, and exchange processes for Moolalah Hair Extensions LLC (“Company,” “we,” “us,” or “our”). Please review the details carefully before making a purchase. By purchasing products from our website, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods & Delivery Times

We offer shipping to all 50 states in the United States using trusted carriers such as USPS, UPS, FedEx, and DHL. Available shipping options may include ground and express shipping, depending on your location.

  • Shipping times are estimates and not guaranteed.
  • During checkout, you can select your preferred shipping option based on availability.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address, order size/weight, and shipping method chosen.
  • Free shipping may be offered on orders over a certain amount.
  • Visit our website or checkout page for the latest promotions and free shipping offers.

3. Order Processing

  • Orders are typically processed within 1-3 business days after purchase.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once processed, you will receive an email confirmation with tracking details (if applicable).
  • We do not ship on weekends or public holidays.

4. Return Eligibility

We accept returns on unused, unopened products in their original packaging within 14 days of delivery.

Items Eligible for Return:

✔ Unused, undamaged products in original, unopened packaging.
✔ Must be in a resellable condition.

Non-Returnable Items:

✖ Opened or used hair extensions (for hygiene and safety reasons).
✖ Personalized or custom-made items (if applicable).
✖ Gift cards or downloadable products (if applicable).

5. Return Procedure

To initiate a return, follow these steps:

  1. Contact Us:

  2. Receive Authorization:

    • Our customer service team will provide return instructions and possibly a Return Authorization Number (RAN).
    • Returns must include the RAN (if provided).

  3. Prepare Your Return:

    • Pack the item securely in original packaging (if possible).
    • Ensure all tags and seals are intact.

  4. Ship the Return:

    • Use a trackable shipping method.
    • You are responsible for return shipping costs, unless the item was damaged or defective upon arrival.
    • We are not responsible for lost return shipments, so tracking and insurance are recommended.

6. Refunds

  • Once we receive and verify your return, we will process your refund to the original payment method.
  • Refunds may take 7-10 business days to appear, depending on your bank or payment provider.
  • Shipping fees are non-refundable. If you received free shipping and return part of your order, the original shipping cost may be deducted from your refund.

7. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us:

📧 Email: customerservice@moolalahhair.com
📞 Phone: (757) 201-4795

Exchange Process:

  • Send back the original item first.
  • If the new item is of a higher value, you must pay the difference before shipping.
  • Exchanges are subject to availability and may take additional processing time.

8. Damaged or Defective Items

If you receive a damaged or defective product, follow these steps:

  1. Contact Us Within 5 Days:

  2. Replacement or Refund:

    • We will offer a replacement at no additional cost OR issue a full refund (depending on item availability).

Return Shipping for Damaged Items

  • If the item is defective or damaged, we will cover return shipping costs and provide a prepaid shipping label.

9. Cancellations

  • If you need to cancel an order, contact us immediately at customerservice@moolalahhair.com or (757) 201-4795.
  • Orders can only be canceled before they are shipped.
  • If the order has already been shipped, you must follow our return process.

10. Lost or Undelivered Packages

If your package is lost in transit, please:

  1. Check tracking updates for the latest status.
  2. Contact the shipping carrier directly for assistance.

If the tracking status says "Delivered" but you did not receive the package:

  • Check with neighbors, family members, or your local postal office.
  • We are not responsible for lost or stolen packages unless the issue was due to an error on our part (e.g., incorrect address provided during checkout).

11. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website. Please review this policy periodically for updates.

12. Contact Us

If you have any questions about this Shipping & Return Policy, contact Moolalah Hair Extensions LLC at:

📧 Email: customerservice@moolalahhair.com
📞 Phone: (757) 201-4795