Shipping policy
MOOLALAH HAIR EXTENSIONS LLC SHIPPING POLICY
Last Updated: November 12, 2024
Moolalah Hair Extensions LLC is committed to providing fast and reliable shipping services to ensure you receive your order in a timely manner. Please review our shipping policy below for details on processing times, shipping costs, and delivery expectations.
1. Order Processing Time
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
- If an item is on backorder, you will be notified via email with an estimated shipping date.
2. Shipping Destinations
We currently ship to all 50 U.S. states. International shipping is not available at this time.
3. Shipping Methods & Delivery Times
We use reputable shipping carriers such as USPS, FedEx, and UPS. Estimated delivery times are:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Delivery times may vary based on your location, weather conditions, or carrier delays.
4. Shipping Costs
Shipping charges are calculated at checkout based on your order's weight, size, and destination. Any applicable shipping promotions or discounts will be applied automatically at checkout.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.
6. Lost, Stolen, or Delayed Packages
- We are not responsible for lost or stolen packages once they have been marked as "delivered" by the carrier.
- If your package is delayed or missing, please contact the shipping carrier directly.
- If you need assistance, contact our support team at customerservice@moolalahhair.com.
7. Damaged Shipments
If your order arrives damaged, please:
- Take clear photos of the damaged items and packaging.
- Email us at customerservice@moolalahhair.com within 48 hours of delivery.
- We will work with you to replace the item or provide a refund.
8. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Please check this page periodically for any changes.
9. Contact Us
For any questions regarding your order or shipping, reach out to us:
📧 Email: customerservice@moolalahhair.com
📞 Phone: (757) 201-4795